F.A.Q

Shipping

You only have to reach the minimum order quantity of 39 euros to get free shipping within Netherlands. If the order amount is less than 39 euros, we charge 5.99 euros for shipping..

We work along with PostNL to ship all of our packages. Due to the size and weight of some orders, the items can be packed in two boxes in some cases.

We strive to dispatch all orders within one working day. We will send an email when your order is processed and another email when the package is shipped..

Please contact us through call/ whatsapp or email us at info@deindianmart.com We can make cancellations and changes as long as the order has not yet been dispatched.

DAMAGES AND COMPLAINTS

When the external box is intact and an inside item is spoiled or damaged, then we will return the cost of the product or replace the product with a new one (depending on the situation).

Please do inform us and click pictures of the damaged box

The cost of shipment for a returned article will be borne by the customer. You can send us the article and we will return the money for the product after we receive your package. Please inform us before sending anything back.

You have to inform De Indian Mart within 24hrs of receiving delivery and then return the article within the next 21week. The customer bears the cost of shipment in case of returned articles. In case of exchange of damaged products, we replace the articles without any additional shipment charges.

general

Please always check the spam folder in your email inbox and feel free to contact us in case of any issues.

Please note that it can take 7 to 14 working days for the amount to be transferred to your account

Yes! Security is of utmost importance to us, as all transactions do matter to us same as that to all our customers. We use a third party payment gateway ‘STRIPE’ for all our transactions.

Since we take out the time to carefully prepare each order there are very rare chance of something like this happens, but in any case if this is the situation please feel free to get in touch with us so that we can help solve the issue.

Please take clear pictures of the product covering all sides of the product and the Lot/Batch number along with the expiry date given on the item (Usually on the back of pack), and share with us along with your order number by email. This will help us assess the situation and bring out the best possible solution

You can manage your payment method, delivery address, email settings and password all by yourself on your account dashboard..