Cancellation policy

1.1 UPDATED CANCELLATION POLICY (COVID-19)

At present, due to the onset of the COVID-19 Virus and subsequent disruption of the supply chain, logistics and other services we are unable to offer cancellation, return, exchange or refund of the any items once the order has been placed on our website. Refunds are processed only in cases where there has been delivery of genuinely defective items / missed items and on no other grounds.

1.2 CANCELLATION BY THE CUSTOMER
After placing an order, in case you want to cancel your order, you can easily do so until it has not been paid, processed or shipped by us and is in our warehouse. We will not be able to cancel those orders that have been already paid for, processed and shipped. Alternatively, you can call or e-mail us with your order number to discuss on the best possible solution. Allow us reasonable time to track the order status and thereby cancel it for you.

1.3 CANCELLATION BY DE INDIAN MART
While our endeavor is to ensure that every order that has been successfully placed with De Indian Mart, there are some situations in which we may have to cancel the order(s). Some of the situations that may result in your order being cancelled include (but not limited to):
* Limitations on quantities available for purchase;
* Inaccurate or insufficient address;
* Product no longer available or temporarily out of stock;
* Inaccuracies or errors in product pricing or information.
We will contact you within 2 business days of such cancellation and give you the option to exchange / refund / cancel the order based on your convenience.