- We pay the delivery costs if the order is over 39€ within Netherlands.
- The packages are sent from Monday to Friday.
- As per our experience, it takes 1-4 working days for the order to reach the customer after dispatch.
- If the package returns back to us because the address or name on the doorbell was wrong, or the recipient is unknown, shipping may be charged (per box) for re-sending the package.
- Packages that gets returned to De Indian Mart (for any reason) cost 5.99 €. This cost may or may not be transferred to the customer depending on the circumstances and at the company’s discretion.
- If an order that has already been shipped, gets returned to us because the customer does not want it anymore and needs to be cancelled, shipment cost will be deducted from the order amount at the time of refund. Price of products that are damaged in this process will not be returned.
- Since we take out the time to carefully prepare each order there is a very rare chance that the customer will have any issues with the product, but in any case if this is the situation please feel free to get in touch with us so that we can help solve the issue.
- The customer needs to inform us within 24 hrs. Of receiving the product in case there is any issue.
- We will refund the money for the particular product or exchange it with a new one depending on the situation.
- No Returns will be accepted post 24 hrs. Of receiving the product.Delivery Policy
- Pick-up at store (by customer): Once you have placed your order do let us know about your arrival through call/whatsapp so that we can keep all your goods in place
- Shipment with a delivery company – This is the standard delivery option available for customers all over Netherlands. We ship with PostNL by the same day if order placed before 4pm or the next day.