Delivery & Return Policy
1. SHIPPING AND DELIVERY POLICY
1.1.1 We strive to deliver products purchased from De Indian Mart in excellent condition and in the fastest time possible. Also, for all the subsequent purchases of Order value of EUR 39* or more, we will deliver the order to your doorstep free of cost in Netherlands. A minimal shipping charge will be applicable to all orders under EUR 39 based on cart items.
1.1.2 Products will be shipped to an address designated by you, if applicable, so long as such address is complete. All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for Products pass to you upon delivery of the Products to the carrier.
1.1.3 We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. The delivery will NOT be redirected / redelivered to any other address in any circumstance.
1.1.4 De Indian Mart shall not be held responsible for damage of products after delivery.
1.1.5 For Frozen goods, De Indian Mart takes its best effort to have an efficient packaging, we request our customers that once the frozen goods are received to freeze it fro a minimum of 12 hrs. De Indian Mart is not liable in any case if the products turn out to be spoilt when received.
1.2 FAIR USAGE POLICY
1.2.1 We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of EUR 6.99 for all orders and disable cash on delivery option for accounts which have a high percentage of returns and shipments not accepted by value of orders placed.
1.2.2 Please tap on the “Orders” section under the account menu of the website to check your order status.
All orders placed on De Indian Mart are dispatched through other courier partners such as PostNL / DPD etc. A tracking number is provided as soon as the parcel is dispatched with which you can get updates on the location of the parcel and the estimated delivery date and time.
1.5 CHANGE OF ADDRESS FOR DELIVERY
You can change your order’s shipping address before we’ve shipped it by getting in touch with us. Extra charges (if applicable) shall be levied.
1.6 DAMAGE OF PARCEL
Kindly reach out to us for pilferage / leakage / tempering within Forty Eight (48) hours of delivery failing which the claim will not be entertained. Whilst we investigate, you are requested to please make note of the below pointers:
* Please do not use the item for which claim is being raised.
* You may be required to furnish information like a short description of the case (a few questions will be asked to help us understand the scenario)
* The snapshots of the packet and other boxes (if any). Try to cover the sides which look tampered/damaged.
* The refund for prepaid / Cash on delivery orders will be done after the investigation. You may not be liable for a refund if he/she falls in any of the scenarios stated below:
* Failure to provide adequate information about the case.
* Failure to provide snapshots of the packet and box (if any).
* If a pilferage / leakage delivery was received, claims must be made the same day.
* You must not dispose of the packaging for 3 – 4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
1.7 INTERNATIONAL SHIPPING
1.7.1 We deliver products outside Netherlands. Customs and shipping charges will be applicable where necessary.
1.7.2 All of De Indian Mart orders are shipped internationally from our store across Netherlands to your provided shipping address via PostNL and DPD.
2. RETURN AND REFUND POLICY
2.1.1 No returns will be accepted, unless the product is damaged or defective.
2.1.2 Due to the nature of our business and products we sell, items that expire sooner than one (1) month from the date of the purchase are not eligible for a refund.
2.1.3 For any other items to be eligible for a refund, you have to return the item you have purchased to us within seven (7) calendar days of the delivery. If seven (7) days have gone by since your date of delivery, unfortunately we can’t offer you a refund or replacement. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
2.1.4 De Indian Mart takes stringent measures to ensure that the products delivered to you are in perfect condition. However, there is a remote possibility that the product may get damaged during transit or an incorrect product is delivered to you. In such a case, you may return a product brought from us in case of damage or defect within seven (7) days of purchase for non-perishable products and within two (2) days of purchase for perishable products.
2.1.5 Important information
22.214.171.124 To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Contact our customer services department to get a free shipping label.
126.96.36.199 If our products arrived damaged, rotten or contaminated in any way, please contact us right away, and we will be happy to send a free replacement regardless of its expiration date. This replacement for the damaged, rotten or contaminated products shall always be subject to our rights to recall the products to send it for further analysis and testing. If anything is unclear or you have more questions feel free to contact us.
188.8.131.52 The refund or return shall be subject to inspection and in case it is not approved, then no refund shall be initiated.
184.108.40.206 The Product must be unused and in the same condition that you received it. It must also be in the original packaging.
220.127.116.11 The above policy is valid on all products except Gift cards and perishable items having shelf life of less than two (2) days.
2.2 REFUND TIMELINE
Please note, De Indian Mart initiates the refund after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to our store. In case of any refund discrepancies, De Indian Mart may at its sole discretion, request you to share with us a screenshot of your bank statement.
2.3 ADDRESS FOR SHIPPING OF RETURNS
You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then.
De Indian Mart
2.5 DECLINE OF RETURN REQUEST AND RETURN OF PRODUCT
2.5.1 This may happen, if the item you returned is used, damaged or labels is missing. In the event that the return request is declined, the user shall not be eligible for a refund, and De Indian Mart assumes no liability in this regard.
2.5.2 This may have happened, if the item you have returned is used, damaged or its labels/packaging materials are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to not be eligible for a refund, and De Indian Mart assumes no liability with respect to the return or refund for the said re-shipped item.
We may change our Return and Refund Policy from time to time.